ajili Privacy Policy

When you register and use the ajili platform, we collect certain personal information that is necessary for operating your account and providing our services to you. This includes your full name, date of birth, email address, and mobile number, which are required during the registration process to verify your identity and age. We also collect financial information such as payment method details and transaction history in connection with deposits and withdrawals made through the platform. During your sessions, we automatically collect technical data including your device type, browser, IP address, and usage patterns — this helps us maintain platform security and improve the experience for Philippines members. If you contact our support team, we retain records of that communication to handle your enquiry and maintain service quality. We do not collect sensitive personal information beyond what is necessary for identity verification and regulatory compliance.

The personal information we collect is used strictly for the purposes of operating, securing, and improving the ajili platform for members in the Philippines. Your identity and contact details are used to verify your account, process transactions, and send service-related communications such as account confirmations and security alerts. Transaction and usage data allows us to detect suspicious activity, prevent fraud, and ensure that our responsible gaming tools function correctly for your protection. We may use aggregated, anonymised data for internal analytics to understand how members use the platform and where improvements can be made — this data cannot be used to identify you individually. ajili does not sell, rent, or trade your personal information to third parties for marketing purposes under any circumstances. We process your data only on lawful grounds, including the performance of our service agreement with you and compliance with applicable Philippine regulations.

ajili shares your personal data with third parties only where it is strictly necessary to deliver our services or meet legal obligations. Payment processors receive the financial details needed to complete your deposit and withdrawal transactions securely, and they are contractually required to protect that data to the same standard we apply. Identity verification service providers may receive your name, date of birth, and document images to complete the KYC process required for regulated platforms operating in the Philippines. If required by law, court order, or a regulatory authority with jurisdiction over our operations, we may disclose your information to the relevant body. We do not share your data with advertising networks or analytics companies that track you across unrelated websites. Any third party that receives your data on our behalf is bound by data processing agreements that restrict how they may use that information.

We take the security of your personal data seriously and apply industry-standard technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the ajili platform is encrypted using secure protocols, and access to stored personal data is restricted to authorised personnel who require it to perform their duties. Your account is protected by password authentication, and we strongly encourage you to use a unique, strong password and to keep your login credentials confidential at all times. Personal data is retained only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory guidelines. When data is no longer needed and retention is not legally required, it is securely deleted or anonymised in a way that prevents re-identification. While no system can guarantee absolute security, we continuously review and update our safeguards to maintain a high standard of data protection for every member.

ajili uses cookies and similar technologies to enable essential platform functions, remember your session preferences, and maintain the security of your account while you are logged in. Essential cookies are necessary for the platform to operate and cannot be disabled without affecting core functionality such as account access and bet placement. We also use functional cookies to remember your language and display preferences so that you do not need to re-configure them each time you visit. Analytics cookies, where used, collect only aggregated and anonymised data about how members navigate the platform — no personally identifiable information is included in these reports. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit your ability to use some features of the platform. We do not use cookies to serve third-party advertisements or to track your activity on other websites outside of the ajili platform.

As a registered member of ajili, you have the right to access the personal data we hold about you and to request a copy of that information at any time by contacting our support team. If any of your personal details are inaccurate or incomplete, you may request that we correct or update them, and we will action that request promptly. You also have the right to request the deletion of your personal data where it is no longer required for the purposes for which it was collected, subject to any legal retention obligations that may apply. In cases where we process your data based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. If you believe that your data has been processed in a manner that is inconsistent with this Privacy Policy or applicable law, you have the right to raise a concern with the relevant data protection authority in the Philippines. To exercise any of these rights, please contact us using the email address provided in the footer of this page, and we will respond within a reasonable timeframe.

We may update this Privacy Policy from time to time to reflect changes in our services, applicable Philippine law, or industry best practices, and the most current version will always be published on this page with the effective date noted. Where changes are material — meaning they significantly affect how we collect or use your personal data — we will make reasonable efforts to notify you through your registered contact details or through a notice on the platform before the changes take effect. Continued use of the ajili platform after the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you remain informed about how your personal information is handled. If you have any questions about a specific update or how it affects you, our support team is available to assist. Your trust is important to us, and we are committed to handling your data with transparency and care at all times.