Help Centre Mobile-First Philippines

ajili FAQ – Your Questions, Answered

Find quick answers about your account, PHP deposits and withdrawals, sports betting rules, live games, the ajili mobile app, and responsible gaming. Browse by topic or scroll through the full list below.

Browse by Topic

Jump straight to the section that matches your question — from signing up to cashing out your PHP winnings.

Account & Registration

Everything about creating your free ajili account, verifying your identity, and managing your profile details as a Philippines member.

Deposits & Withdrawals

Accepted PHP payment methods, minimum amounts, processing times, and how to request a successful withdrawal to your local bank or e-wallet.

Betting & Games

How to place a sports bet, understand live odds, access casino-style games, and what happens to your bet if a match is postponed or cancelled.

Mobile App & Technical

Installing the ajili app, troubleshooting login issues, browser compatibility, and getting the best performance on any Philippine mobile network.

Account & Registration

Creating your ajili account takes only a few minutes and is completely free for residents across the Philippines. Visit the Register page and fill in your mobile number or email address, choose a strong password, and confirm that you are of legal age to participate in online entertainment. Once your details are submitted, you will receive a verification code via SMS or email to confirm your registration. After verification your account is active immediately, and you can make your first PHP deposit right away. Keep your login credentials safe and never share them with anyone else to protect your account and your funds.

Yes, all ajili members must be at least 21 years of age in accordance with Philippine regulations on online gaming and entertainment. During the registration process you will be asked to confirm your age, and identity verification may be required before certain account features are unlocked. Providing false information about your age during registration is a violation of our Terms and Conditions and may result in the immediate closure of your account. We take responsible gaming seriously and encourage all members to review the Responsible Gaming page for information on setting personal limits. If you have concerns about underage access, please contact our support team.

Each person is allowed only one ajili account, and maintaining multiple accounts is strictly prohibited under our Terms and Conditions. Duplicate accounts may be detected and closed, and any balances associated with them may be forfeited. If you have forgotten your login credentials, use the account recovery option on the Login page rather than creating a new account. This policy exists to protect all members and maintain the integrity of our platform for everyone in the Philippines. If you believe your account has been closed in error, contact our support team through the details on the FAQ page.

You can update most personal details — such as your email address, phone number, or contact preferences — directly from your account settings dashboard after logging in. Some changes, such as updating your registered name or date of birth, may require identity verification documents to be submitted for security purposes. It is important to keep your details accurate and up to date so that withdrawals and account communications can be processed without delays. If you are having difficulty making a specific change, our support team is available around the clock to assist Philippines members. Always log out of your account after making any sensitive changes, especially if you are on a shared device.

Deposits & Withdrawals

ajili supports a range of local Philippine payment options designed for convenience and speed, including popular e-wallets and bank transfer channels widely used across the country. All deposits are processed in Philippine pesos (PHP) so there are no currency conversion fees for members depositing in local currency. The minimum deposit amount is displayed on the cashier page at the time of your transaction, and varies slightly depending on the payment method you choose. Deposits are typically credited to your account almost instantly, allowing you to start betting or playing games right away. For the most current list of supported payment channels, log in and visit the cashier section of your account dashboard.

Withdrawal processing times at ajili depend on the payment method selected, but most requests are reviewed and approved within one to three business days. E-wallet withdrawals are typically faster than bank transfers, with some processed on the same day during business hours for verified accounts. Before your first withdrawal, you may be asked to complete a standard identity verification step, which is a one-time process required to keep your funds secure. Make sure the withdrawal account details you provide match the name on your ajili account to avoid delays or rejected requests. If your withdrawal has been pending longer than expected, contact our support team for a status update.

Yes, both minimum and maximum withdrawal limits apply and are displayed in the cashier section of your account when you initiate a withdrawal request. Minimum amounts are set to ensure transaction efficiency, while maximum limits may vary based on your account verification status and the chosen payment channel. Members who have completed full identity verification generally have access to higher withdrawal limits. If you need to withdraw an amount above your current limit, contact our support team to discuss your options. All withdrawal amounts are settled in Philippine pesos (PHP) with no hidden charges applied by ajili on our end.

In most cases, deposits are credited instantly, but occasional delays can occur due to network issues, payment gateway maintenance, or transaction verification checks. If your PHP deposit has not appeared in your account balance within 30 minutes of completing the transaction, first check that the payment was successfully deducted from your e-wallet or bank account. If the deduction was made but the balance was not updated, gather your transaction reference number and contact our support team with the details. Our team will investigate promptly and ensure your account is credited correctly. Never attempt a second deposit for the same amount before confirming the first transaction has failed to avoid duplicate charges.

Betting & Games

ajili offers a wide selection of sports markets that cater to the interests of Philippines-based members, including basketball, football, volleyball, boxing, and a range of international leagues and tournaments. Live in-play betting is available on selected matches, allowing you to place wagers as the action unfolds in real time. Odds are updated continuously to reflect the current state of play, so always review the final odds before confirming your bet slip. You can access the full sports market listing at any time from the Bet page after logging in to your account. New markets and special events are added regularly, particularly around major Philippine sporting occasions.

If a match or event is cancelled or postponed and cannot be completed within the specified timeframe, your stake will be refunded to your ajili account balance in full. For accumulator or parlay bets, the cancelled selection is typically treated as a void leg and the bet is recalculated with the remaining selections. Specific rules may apply to different sports and market types, so we recommend reviewing the relevant betting rules section available on the Bet page. Refunds for cancelled events are usually processed automatically within 24 hours of the official cancellation being confirmed. If you do not see your refund within that period, contact support with your bet reference number for assistance.

Cash-out functionality is available on selected betting markets at ajili, giving you the option to settle your bet early for a guaranteed return before the final result is known. The cash-out value is calculated in real time based on the current odds and the score at the moment you request it, which means the offered amount may be higher or lower than your original stake. To check if cash-out is available for your open bet, visit the My Bets section of your account dashboard. Not all markets or bet types support early cash-out, and the feature may be temporarily unavailable during high-traffic periods or for bets placed close to the event start time. Taking a cash-out locks in your return immediately and removes any further risk or reward on that selection.

Beyond sports betting, ajili offers a selection of casino-style entertainment including live dealer table games, slot-style games, and other instant-play titles available directly in your browser without any download. Live games feature real-time gameplay streamed to your device, with professional dealers and interactive bet placement that feels close to the real experience. The full games catalogue is accessible from the Bet page after logging in, and new titles are added on a regular basis. All games are available on mobile devices, making it easy to play on the go anywhere in the Philippines using your regular mobile data connection. For game-specific rules or payouts, each title includes an information panel accessible before you begin playing.

Mobile App & Technical

The ajili app is designed to work smoothly on Android and iOS smartphones commonly used across the Philippines, offering a streamlined experience compared to the standard browser version. To get started, visit the App page on this site for full installation instructions and direct access to the latest version. On Android devices, you may need to allow installation from unknown sources in your device settings before the app can be installed — detailed steps are provided on the App page. iOS users can add ajili to their home screen directly from Safari using the browser's share menu for an app-like experience without needing a separate installation. Once installed, your account, bets, and balance are all perfectly synchronised between the app and browser version.

If you are experiencing slow loading on your mobile device, first check your internet connection — switching between mobile data and Wi-Fi can sometimes make a significant difference in loading speed. Clearing your browser cache and cookies will remove stored data that may be causing outdated pages to load slowly. Using an up-to-date version of Chrome or Safari is also recommended, as older browser versions may not render the ajili platform as efficiently. If live games are loading slowly, try closing other apps running in the background to free up device memory. For persistent performance issues, the ajili app — available from the App page — is optimised for lower data usage and typically loads faster than the browser version on Philippine mobile networks.

The most common reason for a failed login is an incorrect password or entering your mobile number in a different format from the one used at registration. Make sure Caps Lock is off and that there are no extra spaces before or after your credentials. If you cannot remember your password, use the password reset option on the Login page to receive a reset link via your registered email or SMS. Accounts may also be temporarily locked after several consecutive failed login attempts as a security precaution, in which case waiting a few minutes before retrying will usually resolve it. If you continue to experience problems after trying these steps, contact our support team with your registered email or mobile number and we will assist you in restoring access.

ajili uses industry-standard SSL encryption on all pages and transactions, ensuring that your personal information and PHP payment details are transmitted securely at all times. We do not store full payment card details on our servers, and all financial transactions are processed through trusted payment gateways used widely across the Philippines. Your account is further protected by the option to use a strong unique password and by our automated fraud detection systems that monitor for unusual login or withdrawal activity. If you ever notice suspicious activity on your account, update your password immediately and contact our support team. For a full explanation of how we collect, use, and protect your data, please review our Privacy Policy page.

Still Have a Question?

If you did not find the answer you were looking for, our support team is ready to help Philippines members around the clock. You can also jump straight in and start exploring the platform.