ajili FAQ – Your Questions, Answered

ajili supports a range of local Philippine payment options designed for convenience and speed, including popular e-wallets and bank transfer channels widely used across the country. All deposits are processed in Philippine pesos (PHP) so there are no currency conversion fees for members depositing in local currency. The minimum deposit amount is displayed on the cashier page at the time of your transaction, and varies slightly depending on the payment method you choose. Deposits are typically credited to your account almost instantly, allowing you to start betting or playing games right away. For the most current list of supported payment channels, log in and visit the cashier section of your account dashboard.

Withdrawal processing times at ajili depend on the payment method selected, but most requests are reviewed and approved within one to three business days. E-wallet withdrawals are typically faster than bank transfers, with some processed on the same day during business hours for verified accounts. Before your first withdrawal, you may be asked to complete a standard identity verification step, which is a one-time process required to keep your funds secure. Make sure the withdrawal account details you provide match the name on your ajili account to avoid delays or rejected requests. If your withdrawal has been pending longer than expected, contact our support team for a status update.

Yes, both minimum and maximum withdrawal limits apply and are displayed in the cashier section of your account when you initiate a withdrawal request. Minimum amounts are set to ensure transaction efficiency, while maximum limits may vary based on your account verification status and the chosen payment channel. Members who have completed full identity verification generally have access to higher withdrawal limits. If you need to withdraw an amount above your current limit, contact our support team to discuss your options. All withdrawal amounts are settled in Philippine pesos (PHP) with no hidden charges applied by ajili on our end.

In most cases, deposits are credited instantly, but occasional delays can occur due to network issues, payment gateway maintenance, or transaction verification checks. If your PHP deposit has not appeared in your account balance within 30 minutes of completing the transaction, first check that the payment was successfully deducted from your e-wallet or bank account. If the deduction was made but the balance was not updated, gather your transaction reference number and contact our support team with the details. Our team will investigate promptly and ensure your account is credited correctly. Never attempt a second deposit for the same amount before confirming the first transaction has failed to avoid duplicate charges.

The ajili app is designed to work smoothly on Android and iOS smartphones commonly used across the Philippines, offering a streamlined experience compared to the standard browser version. To get started, visit the App page on this site for full installation instructions and direct access to the latest version. On Android devices, you may need to allow installation from unknown sources in your device settings before the app can be installed — detailed steps are provided on the App page. iOS users can add ajili to their home screen directly from Safari using the browser's share menu for an app-like experience without needing a separate installation. Once installed, your account, bets, and balance are all perfectly synchronised between the app and browser version.

If you are experiencing slow loading on your mobile device, first check your internet connection — switching between mobile data and Wi-Fi can sometimes make a significant difference in loading speed. Clearing your browser cache and cookies will remove stored data that may be causing outdated pages to load slowly. Using an up-to-date version of Chrome or Safari is also recommended, as older browser versions may not render the ajili platform as efficiently. If live games are loading slowly, try closing other apps running in the background to free up device memory. For persistent performance issues, the ajili app — available from the App page — is optimised for lower data usage and typically loads faster than the browser version on Philippine mobile networks.

The most common reason for a failed login is an incorrect password or entering your mobile number in a different format from the one used at registration. Make sure Caps Lock is off and that there are no extra spaces before or after your credentials. If you cannot remember your password, use the password reset option on the Login page to receive a reset link via your registered email or SMS. Accounts may also be temporarily locked after several consecutive failed login attempts as a security precaution, in which case waiting a few minutes before retrying will usually resolve it. If you continue to experience problems after trying these steps, contact our support team with your registered email or mobile number and we will assist you in restoring access.

ajili uses industry-standard SSL encryption on all pages and transactions, ensuring that your personal information and PHP payment details are transmitted securely at all times. We do not store full payment card details on our servers, and all financial transactions are processed through trusted payment gateways used widely across the Philippines. Your account is further protected by the option to use a strong unique password and by our automated fraud detection systems that monitor for unusual login or withdrawal activity. If you ever notice suspicious activity on your account, update your password immediately and contact our support team. For a full explanation of how we collect, use, and protect your data, please review our Privacy Policy page.